Our more than 30 years of experience shows us every time that for uninterrupted productivity technical consulting and technical support services should go hand in hand. This is the reason why we keep our in-house tech support staff.
This helps our consulting team and our clients to concentrate on the business problem at hand without being disrupted by technical problems.
Before we start any tech support project, we sign Service Level Agreement (SLA) with our customers to clarify the details of the support. This helps us to manage mutual expectations.
What is SLA?
Service Level Agreement (SLA) is an agreement signed between Infotek and its tech support clients. This agreement clarifies the type, amount, timing, reaction and resolution times etc. for any given tech support project.
Your system is safe.
In IT, many problems occur during the day everyday. But how is your real technology performance? In the scope of Service Level Agreement (SLA) the problems you encounter are recorded and evaluated to generate a report which allow us to take all measures to protect your system. Systematically generated reports allow us to catch and solve the problems before they become a threat.
Technological developments are watched closely.
Technology is developing faster than ever. Here is a common scenario: We decide to buy a device, we make our research, we decide to buy it, and a new one comes out. This makes some decisions incredibly complex.
Under this uncertainty it is strategically very important to design the IT infrastructure of a company anticipating the future demands, and by taking only educated risks. For us, technology should be a useful tool for companies, not a goal. Hence it is very important that your company is supported in a technologically smart and feasible way.
At Infotek, we always research new technologies and recommend tailored choices for you.
We are here whenever you need us.
Location independent, high-security information technology is replacing on-site technology. This brings technologies such as VPN, mobile communications etc. into our lives. This is a new era for information sharing. Infotek tech support team is very experienced in remote management and information sharing and is always ready to help you independently of distance.
With Infotek, turn your head toward the future!